Roberts seemed astounded as he reported how the shooting victims' family members had spoken one-by-one to the 21-year-old suspect, telling him they'd forgiven him for killing their loved ones.

"Can we look over here right now? I mean, it's kind of heartbreaking," said Roberts while choking up. "They're singing, and a whole flood of people showed up at the same time... that this arraignment was taking place."

Obviously very moved, Roberts began haltingly describing the crowd that had formed outside and had begun singing Gospel songs.

"...They're singing a Gospel song?... and you heard from the family members ...of those who were lost... You can see the outpouring of support for this community; it goes all the way down the street... I'm sorry..."

Unable to go on at one point, another MSNBC announcer took over, as Roberts just stared at the crowd, seemingly stunned.

Watch the YouTube video of his report, here.

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