'It's Truly Our Pleasure': Chick-fil-A Once Again America's Favorite Fast-Food Chain

Andrea Morris : Jul 8, 2022
Faithwire.com

"We are honored by the results of this survey and we are grateful to our customers for choosing Chick-fil-A ... This recognition is acknowledgment of the care they put into serving great food with gracious hospitality. Every day, our restaurant Team Members go above and beyond each day to create a friendly, welcoming place to visit." -Chick-fil-A spokesperson

[Faithwire.com] Chick-fil-A is America’s favorite fast-food restaurant chain for the eighth year in a row, according to the latest results this week by the American Customer Satisfaction Index (ACSI). (Screengrab image)

The ACSI data, which measures things like order accuracy, food quality, facility cleanliness, mobile ordering, and staff helpfulness, awarded the Atlanta-based restaurant chain an 83 percent customer satisfaction rating.

Even though Chick-fil-A’s rating stayed the same, other top-rated chains saw decreases like Dunkin’, Starbucks, Five Guys, Taco Bell, Popeyes, and McDonald’s, which all fell at least 3 percent, according to ASCI.

"The large group of smaller full-service restaurants experiences substantial deterioration in mobile app quality, contributing to a steep decline for the industry overall, which tumbles 8 percent to 78," says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI... Subscribe for free to Breaking Christian News here

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